Returns & Exchange Policy

At Just Leather, we are committed to providing premium-quality leather footwear and a smooth, transparent post-purchase experience. We offer returns and exchanges within 3 days from the date of delivery, subject to the conditions outlined below.

Returns Policy

A return request may be raised within 3 days of delivery, provided that:

• The product is unused, unworn, and in its original condition.
• All tags, original packaging, invoice, and accessories, if applicable, are intact.
• The return request is raised within the specified 3-day return window.

Once the return request is received, our team will review the request based on the information and photographs provided.

Exchange Policy

We offer exchanges within 3 days of delivery, subject to approval and product availability. Exchanges may be requested in cases such as:

• Size or fit issues
• Colour mismatch
• Manufacturing defects
• Any other issue approved by our team

To qualify for an exchange, the product must be unused, unworn, and in its original condition, with all tags, packaging, invoice, and accessories intact.

How to Request a Return or Exchange

1. Email us at care@justleathershoes.com within 3 days of delivery.
2. Share your Order ID, reason for the return/exchange, and clear photographs of the product.
3. Our team will review the request and confirm whether it is eligible for a return or exchange.
4. Once approved, you will receive instructions for shipping the product back to Just Leather.
5. The customer is required to courier the product back to us at their own cost.
6. Once the product is received, our team will conduct a quality and condition inspection.
7. Upon successful inspection, the applicable refund, store credit, or exchange will be processed.

Refund Process

For approved returns:

• Refunds will be processed within 7 days of receiving the returned product, subject to successful inspection and approval.
• For prepaid orders, refunds will be made to the original payment method used for the purchase.
• For Cash on Delivery (COD) orders, refunds will be processed through bank transfer or UPI, based on the details provided by the customer.
• A confirmation will be shared once the refund has been initiated.
• Shipping charges, if applicable, are non-refundable.

Non-Eligible Returns & Exchanges

We will not be able to process a return or exchange if:

• The product shows signs of wear, use, alteration, or damage.
• The request is raised after the 3-day return/exchange window.
• Tags, original packaging, invoice, or accessories are missing.
• The product does not pass our quality and condition inspection upon return.
• The product has been damaged due to improper handling, use, or care after delivery.

Important Note

All return and exchange requests are subject to review and approval by the Just Leather team. Just Leather reserves the right to approve or decline a request based on the condition of the product and compliance with the terms of this policy. For any assistance regarding returns or exchanges, please contact us at: care@justleathershoes.com